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Hospitality & Guest Experience Coaching Session

Practical consulting to improve guest experience, daily operations, and flow — without unnecessary spending or rigid hotel formulas.

Who

Guesthouses
Lodges
Cafés
Homestays
Small Hospitality teams

Duration

60–90 minutes

Location

Online or in person

Why This Coaching?

This support is designed for small hospitality projects where things are real, human, and sometimes imperfect. We focus on what guests actually feel, notice, and remember — and how to improve that experience using what you already have.

Who this is for

This service is a good fit if you are:

  • Running a guesthouse, lodge, Airbnb, or small hotel
  • Managing a hospitality project with limited staff or resources
  • Hosting both locals and international guests
  • Receiving feedback but unsure what to change
  • Feeling overwhelmed by daily operations
  • Wanting to improve quality without becoming “luxury”

This is especially useful for independent hosts and small teams.

What we work on

Each consultation is adapted to your space, your team, and your context.

Depending on your needs, we may work on:

  • Guest experience before, during, and after the stay
  • Arrival, welcome, and first impressions
  • Communication with guests (messages, expectations, tone)
  • Daily operations and simple routines
  • Staff flow, roles, and basic guidance
  • Comfort, cleanliness, and usability
  • Atmosphere, calm, and sense of care
  • Common pain points and recurring issues

We focus on small changes that make a big difference.

How sessions work

Sessions are practical and grounded.

  • One-on-one or small team sessions
  • Calm, observational, and respectful
  • We look at what’s happening — not what should happen
  • Clear priorities instead of long checklists
  • 1–3 realistic improvements per session

Sessions can be online or on-site when possible.

Formats available

  • 60-minute clarity session
  • 90-minute deep-dive session
  • On-site walk-through (space, flow, guest journey)
  • Short improvement series

The format depends on the size and stage of your project.

What this is — and what it isn’t

This is:
• Practical and experience-based
• Adapted to local realities
• Focused on comfort, clarity, and care
• Respectful of your team and resources

This is not:
• A luxury hotel training program
• A rigid checklist or certification
• About expensive renovations
• About copying international chains

Good hospitality is human, not complicated.

Pricing & accessibility

Pricing varies depending on:

• Size and type of hospitality project
• Local or international context
• Online or on-site sessions
• Individual host or team support

Sessions are offered by inquiry to remain flexible and accessible.

Is this coaching right for you?

This is a good place to start if:

• Guests are happy but things feel chaotic behind the scenes
• You want more consistency without losing warmth
• You’re tired of guessing what to improve
• You want feedback that is honest and usable

We can start with a single session and build from there.

Work With Me

One-on-one support to bring clarity and structure to your project or situation.

[ Book a Session]

Not sure what you need yet? That’s okay.

[ Let’s Talk First ]

Coaching sessions are designed to be accessible and affordable.

Pricing is flexible and adapted to different situations — ask for details.